The Future of CRM: Customer Engagement

“What new technology does is create new opportunities to do a job that customers want done.” -Tim O’Reilly The customer relationship management (CRM) system was initially created to help track client information. Today it’s role has become extremely complex. After returning from the Dreamforce event hosted by Salesforce, it was clear the bigger game-changing opportunities with CRM are just starting …

We Need Industry to Help Make Education Matter

I graduated from high school 20 years ago and never looked back . . . Until last fall when I started an unexpected journey that led me to find a solution for fixing education. What I learned can be summarized in the following video my team (at e-Mersion) and I produced for the Power2Work foundation. Sometimes good things happen in …